Frequently Asked Questions
Everything you need to know about your Keychron experience.
Which operating systems are Keychron keyboards compatible with?
All Keychron keyboards are designed to be fully compatible with macOS, Windows, iOS, and Android. Each keyboard includes dedicated system toggles and extra keycaps for both Mac and Windows layouts.
How long does shipping take and which countries do you ship to?
We offer international shipping to over 40 countries. Standard delivery typically takes 7-15 business days, while expedited shipping options are available at checkout for faster delivery.
What is your return and warranty policy?
We provide a 1-year limited warranty on all keyboard hardware. If you are not satisfied with your purchase, you can return the product within 7 days of delivery, provided it is in its original condition and packaging.
Are the switches on Keychron keyboards hot-swappable?
Many of our models feature hot-swappable sockets, allowing you to change switches without soldering. Please check the specific product specifications for 'Hot-swappable' compatibility before purchasing.
How do I update the firmware on my keyboard?
You can download the latest firmware and installation guides from our official Help Center. For our Q and V series, we recommend using the VIA or QMK web configurator for easy remapping and updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.